Refund & Cancellation Policy

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Refund & Cancellation Policy

Warangal Travels and Cabs understands that travel plans may change. This Refund & Cancellation Policy explains how booking cancellations and refund requests are handled for our cab and travel services.

1. Booking Cancellation

Customers who wish to cancel a confirmed booking should contact Warangal Travels and Cabs as early as possible using the phone, WhatsApp or other communication details provided on our website.

2. Cancellation Request

Cancellation requests will be reviewed based on the booking status, scheduled travel time and the circumstances of the request. Customers should provide their booking details when requesting a cancellation.

3. Refund Eligibility

Any refund will be considered based on the nature of the booking, cancellation circumstances and whether the requested service has already been provided or commenced.

4. Non-Refundable Situations

A refund may not be available where the service has already been provided, the journey has commenced, the customer does not appear at the agreed pickup location, or where the booking terms specifically state otherwise.

5. Refund Processing

Where a refund is approved for an online payment, the refund will be processed using the applicable payment method or payment gateway, subject to the procedures and processing requirements of the payment gateway and the relevant financial institution.

6. Payment Gateway Charges

Where applicable, payment gateway or transaction charges may be treated separately from the service amount and may not be refundable depending on the nature of the transaction.

7. Cancellation by Warangal Travels and Cabs

In certain circumstances, Warangal Travels and Cabs may need to cancel or modify a booking due to vehicle breakdown, operational issues, unforeseen circumstances, safety concerns or other circumstances beyond our reasonable control.

Where a booking is cancelled by us and a payment has already been made, the applicable refund will be considered based on the circumstances of the booking and the amount received.

8. Customer No-Show

If the customer is unavailable at the agreed pickup location or does not respond to reasonable attempts to contact them, the booking may be treated as a no-show. Refund eligibility in such cases will be considered based on the circumstances of the booking.

9. Changes to Booking

Requests to change the pickup location, drop location, travel date, travel time, vehicle or other booking details should be communicated as early as possible. Changes are subject to availability and may affect the applicable fare.

10. Refund Requests

To request a refund, customers should contact us with their booking details and payment information necessary to identify the transaction. We may request additional information where required to verify the request.

11. Online Payments

Online payments may be processed through Razorpay or another authorised payment gateway. Refunds for eligible transactions may be subject to the payment gateway's processing procedures.

12. Policy Changes

Warangal Travels and Cabs may update this Refund & Cancellation Policy from time to time. Any updated policy will be published on this page.

13. Contact Us

For cancellation or refund-related queries, please contact us:

Warangal Travels and Cabs
#16-3-676/1, FORT ROAD, WARANGAL
Telangana, India
Phone: 9908493313
Email: warangaltravelscabs@gmail.com

Effective Date: September 15, 2026

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Warangal Travels and Cabs conducts exemplary car hire services in your choicest of cars to your choicest of places and events etc. We have a highly customer centric approach and conduct customer specific trips, at a cheap car rate, to suit the specific requirements of the customer.

9908493313

warangaltravelscabs@gmail.com

#16-3-676/1, FORT ROAD, WARANGAL

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